Leesa Nananne

Gartner Magic Quadrant Ccaas 2024 Comparison. Magic quadrant for ccaas 2023. North america’s ccaas market has matured to provide application leaders responsible for customer service and support with a range of.

As cloud contact center offers mature, organizations are starting to consolidate to a single ccaas provider for operations in multiple regions. The webex offering has been recognized by leading analysts like gartner in their ccaas magic quadrant report, and offers access to innovative tools such as ai.